Refund Policy
At MadTymes, customer satisfaction is our top priority. However, due to the nature of our products/services, all sales are final. We do not offer refunds unless there is an issue with your order.
Refund Eligibility
- Order Issues: If you receive an incorrect, damaged, or defective item, or if there is any other issue directly related to the fulfillment of your order, you may be eligible for a refund or replacement.
How to Request a Refund
- Contact Us: To initiate a refund request, please contact our customer support team within 14 days of receiving your order. Provide your order number, a description of the issue, and any relevant photos or documentation.
- Review Process: Our team will review your request and notify you of the approval or rejection of your refund within 3-5 business days.
Non-Refundable Situations
- Change of mind or buyer’s remorse.
- Incorrect selection or misunderstanding of the product/service.
- Orders placed by mistake without any fulfillment issues.
Refund Process
- If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
Contact Information
If you have any questions about our refund policy, please reach out to our customer support team using the contact form found on the contact page.
MadTymes reserves the right to amend this policy at any time without prior notice.
Contact us for questions related to refunds and returns.